We may collect personal information in a variety of ways including, but not limited to, when providing products and services (including Fixt Wireless Repair), when Users visit the Site, register on the Site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.
We only collect your personal information with your consent. You can always refuse to supply personal information, except that it may prevent you from engaging in certain Site related activities. We may collect the following types of personal information about you: name, telephone number, email address, mailing address, payment information, and information related to your wireless device.
We may collect certain information automatically when you visit the Site, including browser name, computer type, and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized.
We may also collect anonymous aggregate information about the pages on the Site you access or visit. The aggregate information we collect is used for many different purposes in order to serve you better. Among these purposes are to improve the content of our website, provide services such as technical support, to customize the content and/or layout of our website for each individual visitor, and to understand how our Users as a group use the services and resources provided on our Site.
How we use collected information
Fixt uses the personal information it collects for the purposes stated or implied at the time of collection, including for the following types of purposes:
- To provide you with requested products and services.
- Complete and communicate with you regarding transactions and orders that you initiate.
- To respond to your inquiries, questions, and/or other requests.
- To improve customer service, as information that you provide to us helps us respond to your customer service requests and support needs more efficiently.
- To personalize your user experience of the Site.
- To improve our Site, including requesting feedback from you to improve our products and services.
- To run a promotion, contest, survey or other Site feature.
- To send periodic messages with information and updates pertaining to company news, updates, related product or service information, etc.
We may otherwise use your personal information where permissible by law, for example to respond to an emergency, or in the course of an investigation into illegal behavior.
Where applicable, we will seek your express consent to send you information, including by way of commercial electronic messages. For example, if you have purchased a repair or accessory from us we may occasionally contact you via email to keep you updated, or ask for your consent to extend special offers to you. This consent is sought by Fixt Wireless Inc. at 40 Wynford Dr., Suite 206, Toronto, ON, M3C 1J5. You have the option to unsubscribe from these emails at any time by following the instructions in the commercial electronic message, or by contacting us at Privacy@fixt.ca.
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.
How we protect and retain your information
We take all reasonable steps to protect the security and confidentiality of your personal information. We protect personal information with appropriate organizational, technological and physical safeguards.
For example, we adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. We store personal information in a secure manner, and our security measures include secure on- and off-site storage, restricted access to records and data processing equipment, password protocols, and encryption and security software. We apply appropriate safeguards reflective of the sensitivity of the personal information. For example, any payment information is kept safe by using SSL software, which encrypts your sensitive information. We conduct audits and monitor compliance with our privacy practices.
We only retain personal information for as long as is necessary for the purpose for which it was collected. When we no longer are required to retain the information, we will destroy, erase, or de-identify the information. Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.
Sharing your personal information
We do not sell, trade, or rent personal information to others. We may share generic, non-personal, aggregated demographic information with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We may also transfer your personal information to third party service providers to help us operate our business and the Site or administer activities on our behalf, such as processing credit card payments, fulfilling orders, or sending out newsletters or surveys. Whenever we hire other organizations to provide support services, they will be required to conform to our privacy standards and we may audit them for compliance.
We will not disclose personal information to external organizations without your consent unless we are required to do so by law. We may also disclose your personal information in the event of a corporate amalgamation, reorganization, change of control or sale. We will not sell your name, address, email address, credit card information or any other personal information without your permission.
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Personal Information of Children
Important Note to Parents: We do not include information or content on this Site that is intentionally directed at children. We do not knowingly collect personal information from children under the age of 13.
Access, Correction and Accountability
We will strive to keep all personal information in our files complete, up-to-date and accurate.
You or a person authorized on your behalf has the right to request to see and obtain a copy of your personal information and to request changes or corrections to inaccurate or incomplete information.
If you have any questions or concerns with respect to your personal information or our information practices, please contact us at:
1875 Leslie Street, Unit 4
North York, Ontario M3B 2M5