Conrad a Fixt Wireless Cell Phone Repair Technician Talks Fixing Phones How They Broke

Technician Profile: Conrad from Burlington

Our technicians are an important part of our business, so we thought it would be a great idea to put a face to them! Every couple weeks we will feature a different technician that way when you wander into a store you will feel like you have already met them! First up is Conrad from our Burlington location.

Name: Conrad McIntosh
Location: Burlington Fixt Wireless

How long have you been fixing phones and tablets?
I began fixing cell phones around 2004/2005.

How did you get started in this business?
My work on cell phones began with a 2-day temporary job soldering speakers and microphones on Audiovox flip phones. I ended up staying with that company for several years.

What is the best part of your job?
The feeling of personal satisfaction and accomplishment that comes from restoring life to a dead device.

What is the funniest story you have heard from a client (about breaking their phone)?
Whenever a customer says, “I didn’t do anything to my phone. It was working perfectly yesterday.” Then I pick up the phone and grains of rice spill out from the charge port and headset jack. (Packing your phone uncooked rice is a home remedy for “fixing” liquid damage.)

What is your must have phone accessory?
My must have phone accessory is a protective case. It increases the durability and lifespan of a phone at a fraction of the cost of an LCD replacement..

What app do you feel everyone should download and why?
“Advanced Task Killer”. It allows the user to quickly disable multiple memory hogging apps thereby increasing the operation speed of the device and extending its battery life.


Visit Conrad at our Burlington location at Appleby Line and New Street